McDonald & Buist Ltd Plumbing and Heating

John Weir
5 Star
We have nothing but praise for this company who came out when our airsource heat pump broke down. This left us with no heating or hot water at the coldest part of the year (November/December 23). The pump (Nibe F2040) was under warranty but the manufacturer has dreadful customer service and appeared reluctant to deal with their responsibilities under the warranty. McDonald and Buist were great and took up the point directly with the manufacturer and eventually got them to supply the parts to fix the unit. Aileen was great and kept us fully up todate with what was happening. Gavin and Craig were tremendous in getting the manufacturer to deal with the warranty claim (the manufacturer was dreadful and something that should have been easy became difficult and took lots of time. Not what a manufacturer wanting to keep customers should do, especially when they claim to be one of the biggest companies in Europe!). Craig came up and fitted the parts and repaired the unit, checked it was working and left us with heating and hot water. They go above and beyond to provide good customer service (5+ stars) and we highly recommend them.😀😀
Thursday 14th December 2023

Simon Murray
2 Star
Do you know one of your drivers was approaching 50mph along Abbey Road at 11.20 on 20/1/21 ? We were appalled!!! This is a 30mph zone! - Yes I realise I did not use your services, but it is your company name on the van and you and your drivers have a duty of care to the community they serve, I live just around the corner and your business is based on the same street. In this time of Covid maybe the motivation is to get home or to the next customer, not satisfactory, when others have no work to go to. Would love to know your reply.
Wednesday 20th January 2021

Terry Tomlinson
5 Star
Top class plumbing/heating engineers with an unequalled wealth of knowledge. Unbeatable.
Friday 4th December 2020